COMPLAINT LETTER & APPLICATION LETTER

A.    COMPLAINT LETTER

Complaint letter is a letter to a company or supplier of goods and services as a result of services or goods we buy are not in accordance with what we expect or not good. the claims are made when consumers feel uncomfortable with some things, such as:

1.      Delay goods is a destination that is far from the promised producer.

2.     The amount of goods ordered is not in accordance with the number of items sent or received by consumers.

3.      The quality of goods is not in accordance with the expected consumer.

4.      There was damage to the goods when delivered.

5.      Service employees who are not in accordance with the customer wants.

However, complaints or any form of claim will certainly not be easily accepted by the receiving party complaints. Need to be accompanied by some evidence that we are consumers who are experiencing disappointment because of some complaints. To formalize a claim letter to the letter of trade, as it is required, it also attaches receipt of payment when the purchase. Thus, if the evidence is enough, consumers can also take the following action:

1.      Cancel the purchase of goods.

2.      Ask the rebates on producers.

3.      Goods are damaged or lost, can be accounted for by compensation in the form of new stuff.

4.      Damage to goods or other complaints form can be held with any loss due to the corresponding amount.

Interest Complaint Letter

To convey the incompatibility of a service, goods, etc. As a consumer, expect no action from the company to handle the complaint. And as a criticism of the company so as not to repeat mistakes in the future.

The function of the Complaint Letter is to change an unacceptable situation. Writing a letter requires more time than making a phone call. People who get a complaint letter know this. They really read letters of complaint, unlike voice mail which is often ignored. Letters of complaint are often written for businesses, organizations, government agencies, schools and news departments.

Effective Complain Letter must:

·         Short

·         Authoritative

·         Factual

·         Constructive

·         friendly

The main benefit of the complaint letter is to explain the problem. It is very important that the complaint letter clearly describes the problem and tells the recipient to be responsible. Write without rambling. Describe facts without anger. Next, give a way out to the recipient. Offer a possible solution to this problem. Make a reasonable one, like asking for a refund or credit.

Whereas the complained party must answer the complaint letter with the complaint letter/response letter (Response Letter). Some letters of complaints from customers are justified, and some can be outrageous. Without conducting a full investigation, the complained company cannot find out whether the complaint is legitimate or not. Therefore, every complaint must be examined carefully before reaching a conclusion about the situation. This process may take time, so sending a letter to an angry customer is an ideal way to inform him that the company has received a complaint and is investigating the situation.

Example:

B.     APPLICATION LETTER

An application is a letter that functions to apply for a job in a company or in a body. A cover letter is also referred to as CV or Curricullum Vitae or Job Application Letter. Usually a CV is sent with a job application or resume that will be sent to the destination company.

An application letter in English must be written in accordance with certain rules. There are several tips in writing a CV. Cover letter in English:

·         In making a cover letter, avoid inappropriate language such as slang or technical jargon.

·         Using short, short, and short paragraphs.

·   Check spelling, grammar and punctuation carefully. Some employers routinely choose job applications that contain these errors.

·       The usual command structure sends a job or email that is used to give a title as a title, or into the first sentence of a letter, using a reference code if there is one. This will ensure that your application letter can go directly to the right person in the organization.

·       You also have to mention where you see the vacancy or where you see the vacancy.

Example:

QUESTIONS OF COMPLAINT LETTER:

1.   How do you follow the complaints in the report? It will be accepted and proceeded to the authorized parts, then dealt for solutions that don't harm the buyer and seller.

2.      How to convince the company to the truth complaint?

a.       Through evidence of transactions

b.      Include purchase receipt

c.       If the complaint, damage can include photographic evidence, and show the agreement

3.   What to do if the complaints were never addressed the company? Can through legal channels such as the police.

4.   Why does it take countermeasures based on the complaint? So that customers get satisfaction from the company's service and reliability of customers.

5.      How do I file a complaint against the service? By letter of complaint.

QUESTIONS OF APPLICATION LETTER:

1.     Where come from application letter addressed ? 8 Sue Circle, Smithtown, CA 08067

2.  What strenghts that would support that position (based on the letter above) ? Successfully designed

3.    An application is a letter that functions to ? Apply for a job in a company or in a body. A cover letter is also referred to as CV or Curricullum Vitae or Job Application Letter.

4.    An application letter is also referred to ? As CV or Curricullum Vitae or Job Application Letter.

5.    Who sent the application letter above? John Donaldson.

Reference:

1.  http://fauziahsiskomp.blogspot.com/2011/12/tugas-bahasa-inggris-2-complaint-letter.html

2.  http://icampusindonesia.com/2017/02/10/9-contoh-application-letter-cv-bahasa-inggris/