A.
COMPLAINT
LETTER
Complaint letter is a
letter to a company or supplier of goods and services as a result of services
or goods we buy are not in accordance with what we expect or not good. the
claims are made when consumers feel uncomfortable with some things, such as:
1. Delay
goods is a destination that is far from the promised producer.
2. The
amount of goods ordered is not in accordance with the number of items sent or
received by consumers.
3. The
quality of goods is not in accordance with the expected consumer.
4. There
was damage to the goods when delivered.
5. Service
employees who are not in accordance with the customer wants.
However, complaints or
any form of claim will certainly not be easily accepted by the receiving party
complaints. Need to be accompanied by some evidence that we are consumers who
are experiencing disappointment because of some complaints. To formalize a
claim letter to the letter of trade, as it is required, it also attaches
receipt of payment when the purchase. Thus, if the evidence is enough,
consumers can also take the following action:
1. Cancel
the purchase of goods.
2. Ask
the rebates on producers.
3. Goods
are damaged or lost, can be accounted for by compensation in the form of new
stuff.
4. Damage
to goods or other complaints form can be held with any loss due to the
corresponding amount.
Interest
Complaint Letter
To convey the
incompatibility of a service, goods, etc. As a consumer, expect no action from
the company to handle the complaint. And as a criticism of the company so as
not to repeat mistakes in the future.
The function of the
Complaint Letter is to change an unacceptable situation. Writing a letter
requires more time than making a phone call. People who get a complaint letter
know this. They really read letters of complaint, unlike voice mail which is
often ignored. Letters of complaint are often written for businesses,
organizations, government agencies, schools and news departments.
Effective Complain Letter must:
·
Short
·
Authoritative
·
Factual
·
Constructive
·
friendly
The
main benefit of the complaint letter is to explain the problem. It is very
important that the complaint letter clearly describes the problem and tells the
recipient to be responsible. Write without rambling. Describe facts without
anger. Next, give a way out to the recipient. Offer a possible solution to this
problem. Make a reasonable one, like asking for a refund or credit.
Whereas
the complained party must answer the complaint letter with the complaint
letter/response letter (Response Letter). Some letters of complaints from
customers are justified, and some can be outrageous. Without conducting a full
investigation, the complained company cannot find out whether the complaint is
legitimate or not. Therefore, every complaint must be examined carefully before
reaching a conclusion about the situation. This process may take time, so
sending a letter to an angry customer is an ideal way to inform him that the
company has received a complaint and is investigating the situation.
Example:
B.
APPLICATION
LETTER
An application is a letter that
functions to apply for a job in a company or in a body. A cover letter is also
referred to as CV or Curricullum Vitae or Job Application Letter. Usually a CV
is sent with a job application or resume that will be sent to the destination
company.
An application letter in English must be
written in accordance with certain rules. There are several tips in writing a
CV. Cover letter in English:
·
In making a cover letter, avoid
inappropriate language such as slang or technical jargon.
·
Using short, short, and short
paragraphs.
· Check spelling, grammar and punctuation
carefully. Some employers routinely choose job applications that contain these
errors.
· The usual command structure sends a job
or email that is used to give a title as a title, or into the first sentence of
a letter, using a reference code if there is one. This will ensure that your
application letter can go directly to the right person in the organization.
· You also have to mention where you see
the vacancy or where you see the vacancy.
Example:
QUESTIONS OF COMPLAINT LETTER:
1. How
do you follow the complaints in the report? It will be accepted and proceeded
to the authorized parts, then dealt for solutions that don't harm the buyer and
seller.
2. How
to convince the company to the truth complaint?
a. Through
evidence of transactions
b. Include
purchase receipt
c. If
the complaint, damage can include photographic evidence, and show the agreement
3. What
to do if the complaints were never addressed the company? Can through legal
channels such as the police.
4. Why
does it take countermeasures based on the complaint? So that customers get
satisfaction from the company's service and reliability of customers.
5. How
do I file a complaint against the service? By letter of complaint.
QUESTIONS OF APPLICATION LETTER:
1. Where come from application letter addressed ?
8
Sue Circle, Smithtown, CA 08067
2. What
strenghts that would support that position (based on the letter above) ?
Successfully designed
3. An
application is a letter that functions to ? Apply for a job in a company or in
a body. A cover letter is also referred to as CV or Curricullum Vitae or Job
Application Letter.
4. An
application letter is also referred to ? As CV or Curricullum Vitae or Job
Application Letter.
5. Who
sent the application letter above? John Donaldson.
Reference:
